Returns Policy

Refund and Returns Policy for PrintExtension

At PrintExtension.com, your satisfaction is our priority. We strive to deliver high-quality printed products tailored to your needs. If you encounter any issues with your order, we’re here to make it right. Please review our Refund and Returns Policy to understand your rights and options.

1. Eligibility for Refunds and Returns

Refunds and returns are available under the following conditions:

• Defective Products: If your item arrives damaged, contains printing errors, or does not match the approved design specifications.
• Incorrect Orders: If you receive an order that is not as requested (e.g., wrong quantity, size, or product).
• Production Errors: If there are mistakes due to production beyond what was approved in the final proof.

We do not accept returns or provide refunds for:

• Customer errors in uploaded files, such as typos, low-resolution images, or incorrect designs.
• Minor color variations, as exact color matching cannot be guaranteed due to printing process limitations.
• Orders canceled after production has started.

2. Reporting an Issue

If you encounter an issue with your order, please contact us within 7 days of receiving the product. To expedite your request, provide the following:

• Your order number.
• A detailed description of the issue.
• Clear photos of the product highlighting the problem.

3. Resolution Options

Upon reviewing your claim, we will offer one of the following resolutions:

• Reprint: A corrected version of your order at no additional cost.
• Refund: A full or partial refund depending on the extent of the issue.
• Store Credit: Credit for future purchases on our website.

The resolution will depend on the nature of the issue and your preferences.

4. Return Instructions

In cases where a return is required, we will provide specific instructions, including the return address.

• Products must be returned in their original condition.
• Return shipping costs are covered by us if the error is on our end.

5. Cancellations and Changes

• Before Production: Orders can be canceled or modified within 24 hours of placement without penalty.
• After Production: Once production begins, cancellations or changes cannot be accommodated.

6. Custom Products

Due to the personalized nature of our products, returns for reasons unrelated to quality or errors (e.g., change of mind) are not accepted.

7. Refund Processing

Approved refunds will be processed within 7-10 business days via the original payment method. You will receive a confirmation email once the refund is issued.

8. Contact Us

If you have questions about our Refund and Returns Policy, please reach out to our support team:

Phone: +1-(901) 454-9956
Address: 15443 VENTURA BLVD., STE 201-507 SHERMAN OAKS CA 91403

At PrintExtension, we value your trust and are committed to ensuring your satisfaction. Let us help turn any printing challenges into a seamless experience.